Privacy Policy

Avantika Advisory helps businesses succeed across India and Australia – supporting Indian businesses to enter and grow in Australia, and Australian businesses to expand into India.

Avantika Advisory Pty Ltd (ABN 88 680 100 878) is committed to handling your information carefully, giving advice responsibly and working to professional standards. The policies below set out how we do that. If anything here is unclear, we would like to contact us at ask@avantika.com.au.

Last updated: 07 October 2026

1. Privacy Policy

About this policy

This policy explains how Avantika Advisory Pty Ltd (ABN 88 680 100 878) collects, holds, uses and discloses personal information, and how you can access, correct or complain about the information we hold. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We collect only what we need to respond to you and deliver our services. This typically includes:

Your name, company, job title and business contact details
The market and services you are interested in, and the content of your enquiry
Information you provide during an engagement, including commercial and business information about your organisation
Correspondence between us, including emails, meeting notes and call records
Technical information about your visit to our website, such as pages viewed and general location

We do not seek sensitive information as defined in the Privacy Act. Please do not send us sensitive personal information through the website.

How we collect it

We usually collect information directly from you through our enquiry form, email, phone calls, meetings or professional networks such as LinkedIn. We may also use publicly available information to research markets and organisations, or receive your details from someone who refers you to us with your permission.

Why we collect it

To respond to enquiries and provide the services you have asked for
To introduce you to relevant specialists within our professional network, with your agreement
To manage our relationship with you, including administration and billing
To send market insights and updates, where you have asked to receive them
To meet our legal, regulatory and professional obligations
To improve our website and understand how it is used

Who we disclose it to

We do not sell personal information, and we do not share it for third-party marketing. We may disclose it to:

Our professional network, including legal advisers, accountants, bankers and market specialists, when we make an introduction on your behalf and with your agreement.
Service providers who help us operate, such as our website host, email and customer-management platforms
Government agencies, trade bodies or regulators, where you have asked us to engage with them on your behalf or where we are required to do so by law
Professional advisers and insurers, where reasonably necessary

Disclosure outside Australia

As we work across Australia and India, we may share your personal information with recipients in India when needed, such as when making an introduction to a local partner, adviser or government body at your request. Our technology providers may also store your information on servers located outside Australia.

Before disclosing your information overseas we take reasonable steps to ensure it will be handled appropriately, and we will discuss any such disclosure with you beforehand where it relates to an introduction. By asking us to act for you in an overseas market, you consent to the disclosures necessary to do so.

Cookies and website analytics

Our website uses cookies and similar technologies to keep the site working properly and to understand how it is used. We use Google Analytics and Google Search Console, which collect information about your visit in aggregate. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

Marketing and unsubscribing

If you have asked to receive our market insights, you can unsubscribe at any time using the link in any message, or by emailing ask@avantika.com.au. We will action the request promptly. We send commercial electronic messages in accordance with the Spam Act 2003 (Cth).

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls, secure systems and confidentiality obligations on our people and partners. We keep information only as long as we need it for the purpose it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.

Data breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can ask us what personal information we hold about you, and ask us to correct it, by emailing ask@avantika.com.au. We will respond within a reasonable period. There is no charge for making a request, though we may charge a reasonable fee for the time involved in providing access. If we decline a request we will explain why in writing.

Privacy complaints

If you believe we have mishandled your personal information, please contact us first at ask@avantika.com.au so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

2. Website Terms of Use

Acceptance

By accessing or using avantika.com.au you agree to these terms. If you do not accept them, please do not use the site.

The content on this site

This website provides general information about who we are and what we do. The content is for information purposes only, does not take your individual circumstances into account and should not be relied on as professional advice. Please read our Advisory Disclaimer below.

Intellectual property

Unless stated otherwise, all content on this website, including text, graphics, logos, images, layout and the Avantika name and branding, is owned by or licensed to Avantika Advisory Pty Ltd. You may view, download and print content for personal, non commercial use. Any commercial reproduction, republication, modification or distribution requires our written permission.

Acceptable use

You agree not to use this site in any way that is unlawful, that interferes with its operation or security, that attempts to gain unauthorised access to any part of it, or that involves extracting data for automated or commercial purposes without our consent.

Links to other websites

We link to third-party websites, including government, trade and professional sites, where we think they are useful. We do not control those sites and are not responsible for their content, accuracy or privacy practices. A link is not an endorsement.

Availability

We aim to keep the site available and up to date, but we do not guarantee uninterrupted access. We may change, suspend or withdraw any part of the site at any time without notice.

Limitation of liability

To the maximum extent permitted by law, Avantika Advisory Pty Ltd is not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes any rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

3. Advisory Disclaimer

General information only

The content on this website, including our Insights articles, market commentary, trade and investment figures, and service descriptions, is provided for general information only. It does not take your individual objectives, circumstances or needs into account and should not be relied on as advice when making decisions.

No advisory relationship

Using this website, submitting an enquiry or having an initial conversation with us does not create an advisory, professional or client relationship. A relationship is formed only when we have agreed the scope of work in writing and both parties have signed an engagement letter. Where there is any inconsistency between this website and a signed engagement letter, the engagement letter prevails.

Not legal, tax, accounting or financial advice

Nothing on this website constitutes legal, taxation, accounting, migration, financial product or investment advice. While our team includes a Fellow of Chartered Accountants Australia and New Zealand, content published here is not accounting or taxation advice and should not be treated as such. Where specialist advice is required we will tell you, and we can introduce you to appropriately qualified and licensed professionals.

Market information and forward-looking statements

Market data, trade and investment figures and sector commentary are drawn from sources we believe to be reliable at the time of publication, including government and industry sources. Figures change, definitions differ between sources, and currencies and reporting periods vary. We do not warrant that this information is current, complete or accurate, and we are under no obligation to update it.

Any statement about market opportunity, growth or likely outcomes is an opinion based on the information available at the time. It is not a forecast, a guarantee or a promise of any particular commercial result. International expansion carries risk, and outcomes depend on factors outside our control.

Third-party information

Where we refer to third parties, including members of our professional network, we do so in good faith. We are not responsible for the services, advice or conduct of any third party you choose to engage, and you should satisfy yourself as to their suitability.

Seek your own advice

Before acting on anything you read here, obtain advice tailored to your own circumstances from a suitably qualified professional.

4. Complaints & Feedback

Our commitment

We would rather hear when something has gone wrong than not. Feedback and complaints are taken seriously, handled confidentially and used to improve how we work. You will not be disadvantaged for raising a concern.

How to raise a concern

Email: ask@avantika.com.au
Phone: +61 432 195 860
Post: Level 14, 440 Collins Street, Melbourne VIC 3000, Australia

What to include

It helps if you can tell us what happened and when, who was involved, what effect it has had, and what outcome you are looking for. Please include any relevant documents.

What happens next

We will acknowledge your complaint, normally within 2 business days.
We will review it, which may include speaking with the people involved and asking you for more detail.
We will respond with our findings and any action we propose to take, normally within 3 business days of acknowledgement.
If we need longer, we will tell you why and keep you updated.

If you are not satisfied

If our response does not resolve the matter, you may be able to take it further:

Contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
If your concern relates to the conduct of a Chartered Accountant, contact Chartered Accountants Australia and New Zealand at charteredaccountantsanz.com
For other matters, you may wish to seek independent legal advice

5. Conflicts of Interest

Why this matters in our work

Our work is built on relationships across government, industry and professional services in Australia and India. These connections are valuable, but they can sometimes create actual or perceived conflicts of interest. We believe in being transparent about how we identify and manage them..

Where conflicts can arise

Introducing a client to a professional adviser or commercial partner with whom we have an existing relationship
Advising more than one client pursuing the same opportunity, market or partner
Acting for a client whose interests differ from those of another client, a partner organisation or a referral source
Personal or financial interests held by our principals in an organisation relevant to an engagement

How we manage them

We consider potential conflicts before accepting an engagement, and keep considering them as the work develops.
Where a conflict exists, we disclose it to the affected client in writing.
We proceed only with the client’s informed agreement, and where we are satisfied we can still act fairly.
Where a conflict cannot be managed properly, we decline or withdraw from the engagement.
Where we act for clients with competing interests, we put arrangements in place so that confidential information is not shared between them.
Client confidentiality is maintained throughout, regardless of how a conflict is resolved.

Referrals and commercial arrangements

When we introduce you to a member of our professional network, we will tell you if we have any financial or commercial interest in that referral. Our introductions are made on the basis of suitability for your situation, not on the basis of any benefit to us.

Asking us

You are welcome to ask at any time whether we have an interest in a party we have introduced, or any relationship that might affect our advice. We will answer directly.

6. Professional Conduct & Ethics

The standards we work to

Avantika’s work is built on trust. Our principals have held senior executive and professional roles across more than fifty countries, and we hold ourselves to the standards those roles require.

Integrity: We are honest and straightforward in our dealings and give you our considered views, even when they may not be what you expect to hear.
Objectivity: We make independent, impartial judgements and do not allow personal bias, conflicts of interest or external pressure to influence our advice.
Professional competence: We take on work we have the knowledge and experience to deliver, and are clear when specialist expertise is required.
Confidentiality: We protect your information and never use or disclose it inappropriately.
Professional behaviour: We comply with applicable laws and regulations and conduct ourselves in a way that respects our clients, partners and the professional standards we uphold.

Professional membership

Peter Pryn is a Fellow of Chartered Accountants Australia and New Zealand and is bound by that body’s code of ethics and professional standards in addition to the commitments set out here.

Confidentiality

Our clients often share sensitive business information with us, including expansion plans, financial details, partner discussions and investment intentions. We keep this information confidential during and after our engagement, and only disclose it with your consent or where required by law. We are also happy to sign a confidentiality agreement if you prefer.

Anti-bribery and corruption

We do not offer, give, solicit or accept bribes, facilitation payments or improper inducements, and we do not permit anyone acting on our behalf to do so. This applies to all our work, in every market. We comply with Australian laws on foreign bribery and with applicable anti-corruption laws in the markets where we operate. Where an engagement involves government or regulatory bodies, we engage transparently and on the merits.

Honest representation

We describe our experience, capabilities and networks accurately. We do not claim outcomes we have not delivered, and we are clear about what we can and cannot influence.

Raising a concern about our conduct

If you believe we have fallen short of these standards, please tell us using the Complaints & Feedback process above.

7. Accessibility

Our commitment

We want this website to be usable by as many people as possible, including people who use screen readers, keyboard navigation, magnification or other assistive technology.

The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We also recognise our obligations under the Disability Discrimination Act 1992 (Cth).

What we have done

Text and background colours chosen to meet contrast requirements
Descriptive alternative text on meaningful images
A logical heading structure so pages can be navigated by screen reader
Keyboard access to navigation, links and forms
Form fields with clear, associated labels
Responsive layouts that work when text is enlarged or on small screens

Known limitations

Some content, such as embedded maps and documents provided by third parties, may not fully meet these standards. We are working to improve this and will provide information in another format on request.

Tell us if something does not work

If you have difficulty using any part of this site, or need information in a different format, email ask@avantika.com.au or call +61 432 195 860. Tell us the page and what happened, and we will help and work to fix it.